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IELTS Terms and Conditions

When registering for IELTS you will be asked to accept the rules and regulations given below. 


  1. I acknowledge that the IELTS test is jointly owned by British Council, IELTS Australia Pty Ltd (ABN 84 008 664 766), which is wholly owned by IDP Education Ltd (‘IDP: IELTS Australia’) and Cambridge Assessment English (part of the University of Cambridge), collectively referred to as the IELTS Test Partners.

  2. I acknowledge that I have read the IELTS Information for Candidates booklet.

  3. I acknowledge that I have read the ‘IELTS Notice to Candidates’ in this Application Form and agree to abide by IELTS test terms and conditions.

  4. I understand that there may be local terms and conditions that I must comply with and that the centre will provide details of these on request

  5. I understand that if the details on this Application Form are not completed my application may not be processed. I further understand that completing and submitting this form does not guarantee registration on my preferred test date or at my preferred test location. I understand that my registration will be confirmed in writing from the test centre.

  6. I certify that the information in my application is complete, true and accurate.

  7. Your computer-delivered IELTS test session may be cancelled or postponed on short notice if technical issues impact on the running of the test. If a session is cancelled for technical issues, you may choose to be rescheduled to the next available test at the same Test Centre or have a full refund of the test fee.

  8. I understand that my test result cannot be used for United Kingdom Visas and Immigration (UKVI) application purposes and that I will not be eligible for a refund if I subsequently find that I require an IELTS for UKVI test result.


Personal Information

I understand that:

  1. It is necessary for my personal information to be collected and processed in order for me to take the IELTS test, to verify my identity and to receive my results. This personal information is collected and securely stored when I apply for and when I take the IELTS test and is used by the IELTS Test Partners for the purpose of the IELTS test.

  2. My personal information, including, without limitation, test performance or score data and my test result may be disclosed by the IELTS Test Partners to Recognising Organisations to which I apply and to governments (including visa processing authorities) for the purpose of allowing these organisations to verify my test result.

  3. My personal information may be processed in an anonymous form by the IELTS Test Partners for statistical and research purposes.

  4. My photograph is taken by the test centre on test day and will appear on my Test Report Form. This photograph will be provided to any Recognising Organisations or government authorities to which I apply to allow these organisations to verify my test result.

  5. My Speaking test will be recorded. In the event the test does not record I will be required to re-take the Speaking test. An observer may attend my Speaking test as part of the examiner monitoring process.

  6. I may be filmed for security and quality assurance purposes when registering for the test and during the test. The video footage will be for held for 60 days after my test and may be used for audit or investigation purposes.

  7. I will be required to verify my identity on test day by providing the identity document specified by the test centre. I may also be requested to confirm my identity on test day by having a finger scan taken. The finger scan is taken as a Binary Large Object (BLOB), and no image of my fingerprint will be held. This biometric data will be held for 60 days after my test and will not be disclosed to any entity except the IELTS Test Partners.

  8. I can access further details on how the IELTS Test Partners use my personal information (including how long it is retained in different circumstances and how I can exercise my rights) at

For candidates under 18 years of age at time of test

  1. All of our staff and test day staff are under contract and have been trained to act with care especially when dealing with candidates under 18

  2. When registering you will be required to download and complete a Minor Consent form. This must be signed and returned to the centre within 2 days of registering or the latest 7 days before the test.

  3. As a centre we will not normally be able to provide a “chaperone” service in our venues.

  4. We suggest that the “chaperone” service not be requested.

  5. If the “chaperone” service is required by the parent or guardian, we will cancel the registration and return the fee in full.

Download the Minor Consent Form

Test Fees and Refunds 

I understand that:

  1. I will be charged the full test fee upon registration.

  2. If you cancel your test or request a transfer five weeks or more before the test date, the test centre will charge an administration fee of 25% (€55) of the test fee.

  3. If you cancel your test within five weeks of the test date for any reason apart from medical ones, you will not be eligible to receive a refund. If you cancel your test or request a transfer within five weeks of the test date for medical reasons, you must provide supporting medical evidence within five working days of the test date. Only evidence of serious illness will be considered. You need to submit a Request for Refund to Only original medical certificates will be accepted and must state inability to appear for the test on the scheduled test date. Your test centre will respond to you within seven working days of receiving your case in writing. Your test centre will assess your case for exceptional circumstances. An administration fee of 25% (€55) applies. If your test centre approves your case, you will receive a refund. Please be aware that refunds can take four to six weeks to process.

Download the Refund Application form 

Enquiry on Results (EoR) 

If you are not satisfied with your IELTS results, you are free to apply for an Enquiry on Results i.e., review of your IELTS results. For the same, you can contact the test centre where you took your IELTS test. The fee for this service is 120. If on re-evaluation your result is changed to a higher band score, you will receive a full refund of your EoR fee.

Remember, you can request for EoR within six weeks from the IELTS test date reflected on your Test Report Form (TRF). You can either apply for remark on the whole IELTS test or any one or more components of the test, i.e., Reading, Writing, Listening or Speaking. The reviewed results will be provided within 2 to 21 days of applying for an EoR.

Download the EoR Application Form

You can submit your EOR application by contacting and requesting an EOR or online by visiting your candidate login section. Once you are logged in to your candidate login section, please refer to the tab "EOR" and click on 'Apply Now' to fill the EOR application form.

Test Integrity, Security and Malpractice 

I understand that:

  1. I must attend all four test components in order to receive a test result and any exception to this must be approved in advance by the test centre.

  2. The IELTS Test Partners have a responsibility to all candidates and Recognising Organisations to ensure the highest confidence in IELTS test results. The IELTS Test Partners may therefore be required to withhold test results temporarily or permanently, or to cancel test results which have been issued, if they consider those results to be unreliable for any reason.

  3. My test result may not be issued 13 days after the test if any of the IELTS Test Partners consider it necessary to review any matter associated with my test or the administration of my test, including making enquiries as to whether any rules or regulations have been breached. I may be required to provide additional samples of my writing and speaking for the purposes of assisting any investigation before or after the test. In exceptional circumstances I may be required to re-take one or more IELTS components.

  4. If I am suspected of engaging in any form of malpractice, or do anything that might damage the integrity and security of IELTS, I may not receive a test result, my test fee will not be refunded and I may be banned from taking the IELTS test in the future. If I am banned I will receive a notification stating the length of the ban. If I am subject to a ban and I register to take the test, I will not receive a test result and I will not be entitled to a refund

  5. Details of any proven or suspected malpractice may be provided to Recognising Organisations, including governments (including visa processing authorities) and appropriate regulatory authorities, and centrally to the IELTS Test Partners. In instances where malpractice has been proven, I may be liable to prosecution.

  6. The work I produce in the IELTS test remains the property of the IELTS Test Partners and will not be released to me. In cases of proven or suspected malpractice my work may be provided to relevant authorities.


The International English Language Testing System (IELTS) is designed to be one of many factors used by academic institutions, government agencies, professional bodies and employers in determining whether a test taker can be admitted as a student or be considered for employment or for citizenship purposes. IELTS is not designed to be the sole method of determining admission or employment for the test taker. IELTS is made available worldwide to all persons, regardless of age, gender, race, nationality or religion, but it is not recommended to persons under 16 years of age.

British Council, IDP: IELTS Australia and Cambridge Assessment English and any other party involved in creating, producing, or delivering IELTS shall not be liable for any direct, incidental, consequential, indirect, special, punitive, or similar damages arising out of access to, use of, acceptance by, or interpretation of the results by any third party, or any errors or omissions in the content therein

IELTS test terms and conditions

You must...
  • provide proof of your identity (passport or National Identity Card) at registration. Contact the test centre to confirm which type of identity document is accepted. Candidates taking the test outside their own country must use a passport.

  • inform the centre of any changes to your identity document before the test date. If you do not do this you will not be allowed to take the test and you will not be eligible for a refund or transfer.

  • bring the same identity document on the test day as the one recorded in your application. If you do not do this you will not be allowed to take the test and you will not be eligible for a refund or transfer.

  • arrive at the centre before the scheduled test start time. If you arrive late, you will not be allowed to take the test and you will not be eligible for a refund or transfer.

  • leave all personal belongings in the designated belongings area. The only items you may bring into the test room are your approved identity document, standard pen(s), pencil(s) and eraser(s), and a bottle of water (label-free). All electronic devices and all watches must be left in the belongings area and must be switched off. You may be electronically scanned for devices at any time during the test day. Any candidate who breaches these conditions will not receive an IELTS test result or be eligible for a refund or transfer. While the centre will take all reasonable measures to secure your items in the belongings area, they cannot be held responsible for any loss.

  • consent for your identity to be verified both at test registration and on test day. This may include:

    • having your photograph taken. You will be required to temporarily remove any covering from your face. Any candidate who refuses to have a photograph taken will not be allowed to sit the test and will not be entitled to a refund. The photograph taken by the centre will appear on your Test Report Form.

    • providing a sample of your signature.

    • having your finger scan taken.

  • keep only the following items on your desk: your identity document, pen(s), pencil(s), eraser(s), and a bottle of water (label-free).

  • tell the invigilator at once if you think you have not been given the correct question paper or if the question paper is incomplete or illegible.

  • raise your hand if you need to ask the invigilator something. Candidates may not ask for, and will not be given, any explanation of the test questions.

  • attend all four components of the test. If you do not attend all four components, you will not receive an IELTS test result. Exceptions are possible but must be requested at registration and written approval must be received from the centre.

  • inform the invigilator on the day of the test if you believe that your performance may be affected by ill health, by the way in which the test is delivered at the centre or for any other reason. If you have any issues, concerns or complaints relating to the delivery of the test you can submit a complaint. All complaints will be dealt with in line with our Complaints Policy available on

  • leave all test materials in the test room at the end of the test. The test materials include question papers, Speaking booklets, answer sheets and rough paper. Any candidate who attempts to remove test materials from the test room will not receive an IELTS test result.

You must not...
  • talk to or disturb other candidates once the test has started.

  • lend anything to, or borrow anything from, another candidate during the test.

  • eat or smoke in the test room.

  • leave the test room without the permission of the invigilator.

  • leave your seat until all test materials have been collected and you have been told you can leave.

  • engage in any form of malpractice which may damage the integrity and security of the IELTS test. Malpractice includes, but is not limited to:

    • attempting to cheat in any way, including using notes of any kind from any source.

    • helping another candidate to cheat.

    • impersonating another candidate or having another candidate impersonate you.

    • copying the work of another candidate.

    • disrupting the test in any way.

    • reproducing any part of the test in any medium.

    • attempting to alter the data on the Test Report Form.

  • Candidates engaging in malpractice will not be allowed to complete the test and will not receive an IELTS test result. Candidates engaging in malpractice may be banned from taking the test in future, and may be liable to legal action. Candidates engaging in malpractice may be reported to regulatory authorities globally.

Your IELTS test result

  • Results are issued by centres, usually 13 days after the test for paper-based test and 3-5 days after for computer-delivered tests.

  • You will receive only one copy of your Test Report Form. Replacement copies are not issued in the event of loss or damage.

  • The Test Report Form will be issued in your name as it appears on the identity document used at registration. If you find that your personal details are incorrect on the Test Report Form, please contact the centre where you took the test. Documentation must be provided to verify the correct details. If you change your name after receiving your Test Report Form, the name will not be changed on the Test Report Form.

  • Your result may not be issued 13 days after the test if the IELTS Test Partners decide that it is necessary to review any matter associated with your test or the administration of your test. To assist any investigation, you may be required to provide writing and speaking samples. In exceptional circumstances you may be required to re-take one or more IELTS components.

  • Your result may be cancelled after it has been issued if any irregularity is identified. You may be required to re-take one or more IELTS components.

  • Your result will be disclosed to the Recognising Organisations which you nominated in your application or to which you applied with your Test Report Form, for the purpose of allowing those organisations to verify the result or to carry out any enquiries in relation to suspected malpractice.

  • If any of the data on the Test Report Form provided by you or your agent to Recognising Organisations has been altered in any way, your original test result may be cancelled.

  • Candidates are not permitted access to the work they produce in the IELTS test.

  • I understand that there may be video recording and CCTV (Closed Circuit TV) in the test centre. I agree to be videoed while I am in the test centre on the test day, including from the place where I register and in each of the test rooms used for each part of the test I take. I understand that video recordings will be used for monitoring purposes, investigations into suspected malpractice and enquiries on results. I understand if I do not agree to be video recorded I will not be able to take the test.

Can I get additional copies of my IELTS results?

If you want us to send another copy of your TRF to a recogningisng organisation in addition to the five copies we provide, you will need to pay an administration fee of €26 to send per TRF.

Cancelling your IELTS test or requesting a transfer

  • For information on cancelling your IELTS test or requesting a transfer, please send us an email to 

  • To cancel a Test Registration, change your Test Date or request a refund, you must contact Sheridan Educational Services in writing by sending an email to You may wish to keep a copy of your cancellation notice for your own records.

  • Tips for filling in your details during registration:

  • insert your mobile telephone number as well (although it is not an obligatory field) so we can contact you quickly in case of changes to the speaking test schedule

How IELTS uses your information

  • The IELTS Test Partners recognise and support the right of IELTS test candidates to privacy.

  • When you provide your identity information the IELTS Test Partners link that information to your IELTS test and test result on the Test Report Form. This enables you to submit your Test Report Form to Recognising Organisations and for them to verify your result.

  • Test Report Forms will only be sent to those Recognising Organisations nominated by the candidate in their application or at the request of the candidate after the issue of results. When a candidate submits a Test Report Form to a Recognising Organisation they consent to the verification of the result by that organisation.

  • The IELTS Test Partners or their authorised representatives may share candidate personal data including without limitation test performance or score data or photographs taken by the centre with educational institutions, governments (including visa processing authorities), professional bodies and commercial organisations that recognise IELTS scores (‘Recognising Organisations’) or law enforcement agencies and regulatory authorities where required for verification purposes or other purposes to protect the IELTS test and its stakeholders against any form of malpractice. Finger-scan data, where obtained, will not be disclosed to any entity except the IELTS Test Partners.

  • The IELTS Test Partners will retain work produced by candidates in the IELTS test and may use it for quality control purposes and for investigations into suspected malpractice. Test score data and test responses, in an anonymous form, may also be used for informational, research, statistical or training purposes.

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